Privacy Policy

At TCS Tracking we value your privacy and want to help you understand how the information that is provided to us affects you. This Privacy Policy describes how we collect, store and use the information you provide when you visit or otherwise interact with this website.

If you use or visit our website, you accept the practices described in this Policy.

1. Policy Coverage

This Privacy Policy applies only to information we collect through the Website and does not apply to our information collection activities off-line. It applies to the collection of offline data and information, including through third-party websites (i. e. sites that are not directly controlled by TCS Tracking).

2. Your Consent

If you choose to give us your information, you are telling us that we can use it in the manner described in this Privacy Policy.

3. Information We May Collect

We gather information in a few different ways, depending on how you are using our website.

Information You Provide

When you get in touch with us, complete forms or correspond with us we’ll collect the following information:

• Your name
• Email address
• Phone number
• Company or business name
• Address information
• Anything you send, any document file or post you upload.

Information Collected Automatically

When you visit our website, we may automatically collect some technical information, such as:

• IP address
• Browser and device details
• Internet service provider
• Date and time of visits
• Pages visited and navigation activity

This performace data is not directly correlated to individual user.

4. How We Use Your Data

The data we gather helps us to:

• To successfully run and host our website
• Improve functionality and user experience
• Observe the website’s performance and traffic patterns
• Answer questions and assist customers
• Send updates, alerts and your marketing material (if you consent).
• Identify and prevent fraud or misuse

5. Log Data

Just like other sites on the web, TCS Tracking uses log files to track how generally visitors interact with the TCS website. These log files typically include IP addresses, web browsers and other activity that occurs while the user is on TCS.com.

6. Cookies and Tracking Technologies

Cookies provide support to help enhance the user's experience on our website. Cookies also help determine how many visitors interact with the TCS website and what their preferences are. Cookies assist in the delivery and implementation of the services we provide to users through the TCS website.

If you do not want to use Cookies, you can disable them in your browser settings. However, if you choose to disable Cookies, some features of the TCS website may not operate properly for you.

7. Advertisement Partners

TCS Tracking may work with third-party advertisers and analytics service providers, such as Google, to provide advertising networks and analytics services to TCS website users. Third-party advertisers and analytics providers can use cookies, pixels or similar technology, to collect limited information about you and your activities to deliver advertisements and improve the effectiveness of advertising campaigns.

There may be cookies placed on the TCS website by third-party advertisers or analytics providers that we cannot control or direct. These are governed by the privacy policies of those third-party advertisers and analytics providers.

8. External Privacy Policy

The TCS Privacy Policy is in effect only as it relates to the use of the TCS website. We are not responsible for the content of any website operated by a third party, nor will we be responsible for any issues related to the privacy policies of any third-party advertisers. Therefore, it is strongly recommended that you read the privacy policy of any third-party website before disclosing your personal information.

9. California Consumer Privacy Act Privacy Rights (California Residents)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include the right to:

• Request information about the personal data we have collected from you.
• Request that we delete your personal information.
• Opt-out of any sale of your personal information (if applicable).

If you would like to use any of these rights, please contact us using the contact form provided and we will respond to you within the legally required timeframe.

10. GDPR Privacy Rights (European Union Residents)

If you live in the European Union, you have certain rights under the General Data Protection Regulation (GDPR). Those rights include:

• The right to access your personal data.
• The right to correct any inaccuracies in your personal data.
• The right to request the deletion of your personal data.
• The right to restrict or object to the processing of your personal data.
• The right to request that we transfer your personal data to you in a structured, commonly-used, and machine-readable format.

To exercise any of these rights, please contact us, and we will respond to you within one month.

11. Children's Data

Protecting the privacy of children is important to us. We do not knowingly collect personal data from children under the age of 13 years old through our website.

If you have reason to believe that your child has submitted personal data through our website, please contact us immediately so we can delete that data.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, you may contact us through the following channels:

Email: track@tcs.com.pk

Customer Support: Available during business hours

Helpline (Pakistan): +92 21 111-123-156

Working Hours:
Monday to Saturday: 9:00 AM – 6:00 PM
Closed on Sundays and public holidays